Customer Stories

Our Journey to Observability at Intercom

July 25, 2022

Building a Resilient System: Our Journey to Observability at Intercom

At Intercom, we focus on customer experience above all—our service’s availability and performance is our top priority. That requires a strong culture of observability across our teams and systems. As a result, we invest a lot in the reliability of our application. But unpredictable failures are inevitable, and when they happen it’s humans that fix them.

Customer Stories

Featured

January 26, 2021

Guest Blogger

Discord Bot Part 2: More Observability

This guest blog post from Chris Gardner is part two of his series on using Honeycomb while developing his Discord bot. It was originally posted on his personal blog. I’ve recently started working on…

Customer Stories

Instrumentation

January 19, 2021

Guest Blogger

Discord Bot Part 1: Getting started the right way

This is a guest blog post from Chris Gardner, originally posted on his personal blog. I’ve recently started working on a new project to build a Discord bot in Go, mostly as a way…

Customer Stories

Instrumentation

October 20, 2020

Shelby Spees

A User Journey: Setting Up the Node Beeline on Lambda

Nic Wise at Tend Health recently wrote a series of blog posts exploring how they moved away from logs and metrics, toward adopting observability with Honeycomb. In that series, he shares lessons learned as…

Customer Stories

Instrumentation

October 16, 2020

George Miranda

Outreach Engages Their Production Code with Honeycomb

Outreach is the number one sales engagement platform with the largest customer base and industry-leading usage. Outreach helps companies dramatically increase productivity and drive smarter, more insightful engagement with their customers. Outreach is a…

Customer Stories

Service Level Objectives

September 29, 2020

Guest Blogger

Logs and Traces: Two Houses Unalike in Dignity

With Honeycomb, the engineering team at IMO was able to find hidden architectural issues that were previously obscured in their logs, generating new insights that unlocked reliability and efficiency gains.

July 30, 2020

Spread the Love: Appreciating Our Pollinators Community

Have you heard the buzz about observability with Honeycomb 🐝? It’s the best tool on the market for observing your systems in real time to reduce toil and delight users. But don’t listen to us, listen to our kickass community of “Pollinators”–this blog post is dedicated to them 💖

Customer Stories

Observability

Bees Working Together: How ecobee’s Engineers Adopted Honeycomb

July 28, 2020

Deirdre Mahon

Bees Working Together: How ecobee’s Engineers Adopted Honeycomb

At ecobee, adopting Honeycomb started as a grassroots effort. Engineers signed up for the free tier and quickly started sharing insights with teammates. When it came time for ecobee to make the “build vs. buy” decision for observability tooling, sticking with Honeycomb was the clear choice.

July 7, 2020

Using Honeycomb to Investigate a Redis Connection Leak

This is a guest post by Alex Vondrak, Senior Platform Engineer at true[X]. This is the story of how I used Honeycomb to troubleshoot redis/redis-rb#924 and discovered a surprising workaround. The Problem Emergent failures…

June 30, 2020

Logging tool no more: Observability sheds light on Dark’s business growth and helps their customers scale

Dark is a programming language and platform that enables building serverless backends. There’s no infra, framework or deployment nightmares. It’s a new paradigm in software delivery. As a startup, the Dark team is constantly…

April 9, 2020

HoneyByte: Make a Beeline Toward Observability Just Like DEV’s Molly Struve

“When things broke,” Molly explained, “you’re mad scrambling—jumping from website to website to website, trying to put the pieces together.” Molly was able to use Honeycomb to fix things up: “It makes my job…

Customer Stories

HoneyBytes

Observability