Meet the Author
Ivana Bilic
Senior Product Designer
Ivana is a product designer that's spent the last 15+ years moving pixels around for a living. She started out on Neopets and Geocities and now specializes in enterprise UX, passionate about removing the "internalized cost" of operating most enterprise systems. Outside work, she's either ultrarunning, playing hockey, or eating the nearest carbohydrate.
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Trust at First Prompt: The New Design Challenge of AI Interfaces
I work on enterprise products. For decades, these tools have followed the same pattern: invest time and money in learning our complex interface, and we'll reward you with mastery, granularity, and capability. Users would spend weeks, months, and sometimes years building mental models of how enterprise software works. And those steep learning curves weren't a bug, they were a feature: the vehicle for trust formation.