SLO Theory: Why the Business Needs SLOs

Danyel Fisher, Principal Design Researcher at Honeycomb, and Nathen Harvey, Developer Advocate at Google, speak in a three-part webcast series where they explain the value of Service Level Objectives (SLOs) for production systems and share their thinking about the importance of creating SLOs for your business.

In this first part of the series, Danyel and Nathen go over:

• What SLOs are exactly, and why you should care.
• What other “service level” terms mean, like SLIs and SLAs.
• The theory of SLOs and why your business needs them.
• Defining the right SLOs for your business and tracking/iterating on them over time.
• How Honeycomb uses SLOs and how we’ve designed them to work.
• The interrelationship between SLOs and observability.